Frequently Asked Questions
Frequently Asked Questions
Where do you ship?
We ship to Malta, the EU and other supported international destinations. Available delivery options and costs are shown at checkout before payment.
How long does delivery take?
Orders are usually processed within 1-2 business days. Estimated delivery to Malta and most EU destinations is typically 7-12 business days after dispatch. International delivery can vary depending on destination, customs and local carriers.
Will I receive tracking?
Yes. Once your order has been dispatched, tracking details are sent by email. Please allow a little time for the carrier to activate the tracking number.
How can I track my order?
Use the Track Your Order link in the footer, or open your shipping confirmation email and select the tracking link. If you need help, email info@teneriva.com with your order number.
Can I return my order?
Customers in the EU have a 14-day right of withdrawal for eligible online purchases. Some hygiene-sensitive products may need to be unused, sealed and in their original packaging to qualify for return. Full details are in our Refund Policy.
What if my item arrives damaged or faulty?
Email info@teneriva.com with your order number and clear photos of the issue. We will review the case and arrange a suitable solution, such as a replacement or refund where appropriate.
Are beauty tools suitable for everyone?
Always read the product description and use products only as intended. For heated or electrical tools, start carefully, keep products away from water unless clearly stated otherwise, and stop using any item if it appears damaged.