Legal notice

TENERIVA — Legal Notice

 

This website (www.teneriva.com) is owned and operated by:

 

Karl Demicoli, trading as TENERIVA

Sole trader (self-employed individual, not a limited company)

VAT identification number: MT28353525

Email: info@teneriva.com

 

Contact

For any questions about your order, our products, or to make a complaint, please contact us by email at info@teneriva.com. We aim to respond within 1–2 business days.

 

Your consumer rights

If you are a consumer in the European Union, you have statutory rights that cannot be waived, including a 14-day right of withdrawal for distance purchases and a minimum two-year legal guarantee of conformity for goods. Full details of how to exercise these rights are set out in our Return & Refund Policy and Terms of Service.

 

Complaints and dispute resolution

We always try to resolve any issue directly — please email us first at info@teneriva.com. If we are unable to resolve your complaint, consumers resident in Malta may also contact the Office for Consumer Affairs at the Malta Competition and Consumer Affairs Authority (MCCAA).

 

Applicable law

This website and any purchase made through it are governed by the laws of Malta and applicable European Union consumer protection legislation.